Terms and Conditions for Man And Van Charlton
These Terms and Conditions set out the basis on which Man And Van Charlton provides removal, transport, collection, delivery, and related van-based services. By making a booking, the customer agrees to be bound by these terms. They are designed to create a fair, clear, and practical service agreement for domestic and commercial customers using a Charlton man and van service, a van hire with driver arrangement, or any similar transport and moving service supplied by us. Nothing in these terms affects your statutory rights as a consumer under UK law.
These terms apply to every booking unless we agree otherwise in writing. They cover the booking process, price and payment, cancellations, service limitations, liability, waste handling, and governing law. Where a specific service quote or written confirmation contains extra conditions, those conditions will apply alongside these terms, provided they do not conflict with mandatory legal requirements. References to “we”, “us”, and “our” mean the service provider operating under the Man And Van Charlton name. References to “you” and “your” mean the customer or person making the booking.
The customer must ensure that all details supplied when arranging a man with a van in Charlton service are accurate and complete. This includes addresses, access information, item descriptions, estimated load size, floor levels, parking restrictions, and any special handling requirements. If information is incomplete or incorrect, we may revise the quote, reschedule the job, or decline to proceed where safe and lawful performance is not possible.
1. Booking Process
Bookings may be requested by phone, email, online form, or other agreed method. A booking is not confirmed until we have accepted the job and, where required, received any deposit or prepayment. A quotation is normally based on the information provided at the time of enquiry. If the service changes after the quote is issued, for example due to extra items, difficult access, additional waiting time, or a longer route, the price may be updated accordingly. A quote is usually valid for the stated period only and may be withdrawn if the service date, scope, or availability changes.
When you place a booking for a Charlton removal van service or a related moving job, you confirm that you are authorised to agree to these terms on behalf of all persons involved in the booking. You must also ensure that any third party who will receive items, load items, or give instructions understands the applicable service arrangements. We may rely on instructions provided by the named customer unless there is a clear reason not to do so.
It is your responsibility to inform us in advance about items that are unusually heavy, fragile, valuable, hazardous, or likely to require specialist handling. Examples include pianos, antiques, glass furniture, sharp objects, freezers, white goods, tools containing fuel, or dismantled structures. We are entitled to refuse any item that we reasonably believe would put people, property, or vehicles at risk. We may also refuse to move items that are unlawful to transport or that are not properly prepared for carriage.
2. Payments
Unless otherwise agreed, payment is due on completion of the service on the day of the job. We may require a deposit, booking fee, or full advance payment for certain services, including short-notice bookings, long-distance jobs, busy periods, or jobs involving third-party costs. Accepted payment methods may include bank transfer, card payment, cash, or other methods stated at the time of booking. Any charges for waiting time, congestion, parking, tolls, disposal fees, ferry charges, or additional labour will be made clear where reasonably possible and may be added to the final price if they are incurred during the job.
All prices are quoted in pounds sterling unless stated otherwise. If VAT applies, this will be shown or explained in the quotation or invoice. Where a deposit is taken, it may be non-refundable in the event of a late cancellation or non-attendance, unless mandatory consumer law provides otherwise. If payment is not received when due, we reserve the right to charge reasonable recovery costs and, where permitted by law, interest on overdue amounts. We may also withhold future services until outstanding sums are paid in full.
3. Cancellations and Changes
You may cancel or amend a booking by giving us reasonable notice. Cancellations should be made in the same manner used to place the booking wherever possible. If you cancel within a period stated in the quote or confirmation, a cancellation charge may apply to cover time reserved, administrative costs, and any losses we reasonably incur. If we arrive at the agreed location and the job cannot proceed because of your actions, lack of access, incorrect information, or absence of the customer where their presence is required, this may be treated as a late cancellation or failed booking.
If you request a change to the service after confirmation, we will try to accommodate it, but we are not obliged to do so if the change affects scheduling, vehicle size, staffing, route, or lawful performance. We may cancel or postpone a booking if circumstances beyond our control make it unsafe, unlawful, or impracticable to carry out the service. In such cases, we will aim to notify you as soon as reasonably possible and may offer an alternative date or a refund of any advance payment for the unperformed element, subject to deductions permitted by law and any non-recoverable third-party costs already incurred.
4. Service Standards and Customer Responsibilities
You must ensure that the property, loading area, and delivery location are accessible and safe. This includes arranging parking where necessary, securing access permissions, and making sure pathways, entrances, and stairwells are free from avoidable obstruction. If keys, codes, or permits are required, you must provide them in good time. You should also protect floors, walls, and delicate surfaces where appropriate, although we will take reasonable care while working. If you ask us to work in confined or difficult conditions, you accept that minor marks or scuffs may occur despite reasonable care, especially where access is tight or items are heavy.
Where dismantling or reassembly is agreed, we will carry it out only within the limits of our reasonable skill, the tools available, and the safety of the task. We do not guarantee that every item can be dismantled or rebuilt without risk of damage or that manufacturer instructions will always be available. You are responsible for ensuring that items are emptied, disconnected, defrosted, and prepared for transport when necessary. We are not liable for loss caused by incorrect preparation, hidden defects, or pre-existing instability in the items being moved.
5. Liability
We will use reasonable care and skill when providing a van and man service in Charlton or any comparable moving service. However, our liability is limited to losses that are foreseeable and directly caused by our breach of these terms or by our negligence, subject to any legal limits that cannot be excluded. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
We are not liable for indirect or consequential losses, including loss of profit, business interruption, loss of opportunity, or emotional distress, except where such liability cannot be excluded by law. We are not responsible for damage caused by pre-existing defects, inadequate packing by the customer, items that are unsuitable for transport, or the inherent nature of the goods themselves. If you request that we move goods without adequate packaging or with visible vulnerability, you accept the increased risk so far as permitted by law. Any claim for damage or loss must be raised as soon as reasonably practicable and before the goods are altered, repaired, or disposed of, unless urgent circumstances prevent this.
Our maximum liability for any claim arising from a single booking will be limited to the total amount paid or payable for the relevant service, except where mandatory law requires a different remedy. This limitation does not apply to liabilities that cannot be restricted under the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977, or other applicable legislation. You must take reasonable steps to reduce any loss or damage, including protecting valuable items, removing loose contents, and maintaining adequate insurance where appropriate.
6. Waste Regulations and Prohibited Items
Where our service includes waste removal, disposal, or transport to a licensed facility, both parties must comply with applicable UK waste laws. We will only handle waste in accordance with legal requirements and may ask for information about the type, quantity, and origin of waste. You must not ask us to dispose of hazardous, clinical, or controlled waste unless we have expressly agreed to do so and are legally permitted to handle it. The customer remains responsible for ensuring that waste is accurately described and properly separated where necessary.
We may refuse to collect, transport, or dispose of any material that is illegal, unsafe, contaminated, improperly packaged, or likely to breach environmental rules. This includes but is not limited to asbestos, chemicals, paint, fuel, gas cylinders, solvents, sharps, batteries in unsafe condition, and similar restricted items. Where waste transfer documentation is required, you agree to provide accurate information and cooperate with any reasonable requests relating to records, descriptions, or receipts. If items are presented as rubbish but later appear to contain reusable goods, confidential material, or regulated waste, we may suspend the job until the issue is resolved and any additional costs may be charged to you.
When we act as a carrier of waste, we will take reasonable steps to comply with applicable duty of care obligations, including lawful transport and use of authorised disposal facilities where required. We may refuse any load that could expose us to legal risk or environmental non-compliance. If your booking includes clearance work, you are responsible for ensuring that you have the right to dispose of the items and that the materials are not subject to ownership disputes, tenancy restrictions, or third-party rights.
7. Delay, Force Majeure, and Vehicle Issues
We are not liable for delays or failures caused by events outside our reasonable control, including severe weather, road closures, traffic incidents, accidents, strikes, vehicle breakdown, staff illness, civil disruption, or acts of public authority. In such cases, we will make reasonable efforts to complete the service or rearrange the booking. If a vehicle issue or operational problem prevents us from performing the job in full, our obligation is limited to rescheduling, where possible, or refunding any amount paid for the part of the service not provided, subject to any lawful deductions for completed work and unavoidable costs.
Customers should allow sufficient time for loading and unloading, particularly where there are stairs, narrow access points, multiple collection points, or restricted parking. If the actual conditions differ significantly from those described at booking, additional time or labour may be required, and the service may be paused until a revised price is agreed. We reserve the right to withdraw staff or vehicles from any site where health and safety concerns arise.
8. Governing Law
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another part of the UK. If any clause is found to be unlawful, invalid, or unenforceable, that clause will be interpreted or removed only to the minimum extent necessary, and the remaining terms will continue in full force.
By booking a Man And Van Charlton service, a Charlton van hire with driver arrangement, or any similar moving or transport job supplied by us, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms form the entire agreement between the parties concerning the service, unless replaced by a later written agreement signed or confirmed by us. No variation will be effective unless agreed by us in writing, and no failure to enforce a term will be treated as a waiver of our rights.
We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of your booking will normally apply to that booking. Where a change is required by law or is clearly beneficial to the customer, we may apply it immediately. By continuing to use our man and van hire or removal service, you agree to comply with the version of the terms applicable to your booking.
Nothing in these terms is intended to create a partnership, joint venture, or employment relationship between us and the customer. The service is provided on an independent contractor basis, and any rights or obligations not expressly stated are excluded to the fullest extent permitted by law. These terms have been written to provide a balanced legal framework for a reliable Charlton man and van service while ensuring compliance with relevant UK contract and waste obligations.