Terms and Conditions for Man And Van Charlton

These Terms and Conditions apply to all bookings made with Man And Van Charlton, including domestic moves, furniture transport, single-item deliveries, and related transport services. By making a booking, the customer agrees to these terms, which are designed to set out the rights and responsibilities of both parties clearly and fairly. Throughout this document, references to we, us, and our mean the service provider operating under the Man and Van Charlton name, while references to you and your mean the customer or person making the booking.

These terms are intended to support a professional and efficient service. They explain how bookings are confirmed, how prices are calculated, when payments are due, and what happens if a job is cancelled or delayed. They also cover limitations of liability, rules on waste handling, and the governing law that applies to the agreement. If you book a man and van service in Charlton, or any similar transport service elsewhere in the UK, you should read these conditions carefully before confirming the work.

If any part of these terms is unclear, the customer should raise it before the service date. Proceeding with a booking indicates acceptance of the terms in full, whether the arrangement was made by phone, email, online form, or any other booking method. We may update these terms from time to time, and the version in force at the point of booking will apply unless otherwise agreed in writing.

Booking Process

Bookings are accepted subject to availability and to the accuracy of the information provided by the customer. When requesting a service from Man And Van Charlton, you must provide clear details of the items to be moved, collection and delivery addresses, access conditions, floor levels, parking restrictions, and any special handling requirements. We rely on the information supplied at the time of booking to allocate suitable vehicle space, manpower, and timing. If important details are omitted or are later found to be inaccurate, we may revise the quotation, alter the scheduled service, or withdraw the booking where necessary.

Quoted estimates are normally based on the information provided before the job begins. Unless otherwise stated, a quote is not binding if the job differs materially from the original description. This includes, for example, additional volume, heavier items, difficult access, waiting time, or changes to the destination. The customer must ensure that all items are packed securely and are ready for collection at the agreed time. We may refuse to move items that are unsafe, improperly prepared, or likely to cause damage to other goods, the vehicle, or property.

To confirm a booking, we may require an acceptance message, a deposit, or both. A booking is only secured once we have issued confirmation and any requested deposit has been received. Where a same-day or urgent service is requested, acceptance may be subject to immediate availability. We reserve the right to refuse any booking at our discretion, including where the work is beyond our capacity, outside our service scope, or inconsistent with health and safety requirements. Customers are responsible for ensuring they are available at the start time and that access is granted without delay.

Payments

Payment terms will be agreed at the point of booking or stated on the invoice. Unless otherwise arranged in writing, payment is due on completion of the service, and we may require advance payment or part payment for certain jobs. We accept payment by the methods communicated during booking, and all fees must be paid in full without deduction or set-off. If any third-party costs are incurred on your behalf, including parking charges, congestion fees, tolls, or waiting charges due to access issues, these may be added to the final amount payable.

Any estimate provided before the job starts is based on the expected scope of work and may change if the service becomes more time-consuming or complex. Additional charges may apply for extra loading time, changes in route, unexpected delays, or any services requested after confirmation. Where the service is charged on an hourly basis, time begins when the vehicle and crew arrive at the agreed location or when loading starts, whichever is earlier. We may also charge for unsuccessful attendance if access is not available or if the job cannot proceed because the customer is not ready.

If payment is not made when due, we reserve the right to suspend future services, recover reasonable collection costs, and charge interest where permitted by law. Ownership of any goods does not pass through this agreement, and the customer remains responsible for their own items at all times. We recommend that customers keep receipts and retain proof of payment for their records. Where a deposit has been paid, it will usually be offset against the final balance unless cancellation terms state otherwise.

Cancellations and Amendments

Customers may request to cancel or amend a booking, but any change is subject to availability and to our cancellation policy. If you need to alter the date, time, address, or job description, you should tell us as early as possible. We will use reasonable efforts to accommodate changes, though we cannot guarantee that all amendments can be made. If a change materially affects the time, labour, or vehicle size needed for the job, we may issue a revised quotation or ask for additional payment before proceeding.

Cancellation charges may apply where a booking is cancelled after confirmation. The amount charged can depend on how much notice is given, whether vehicles or staff have already been allocated, and whether the service has already begun. If we arrive at the agreed address and the job is cancelled on arrival, refused, or cannot proceed because the premises are inaccessible, the customer may still be liable for a call-out fee or part of the agreed charge. Any deposit paid may be retained to cover administration, reserved capacity, or losses arising from short-notice cancellation, where lawful and reasonable.

We may cancel or reschedule a booking if unavoidable circumstances prevent us from carrying out the work safely or on time. Such circumstances may include vehicle breakdown, severe weather, traffic disruption, staff illness, or events outside our control. If we cancel a booking and no alternative date is agreed, any pre-paid amount for the cancelled portion of work will normally be refunded. We are not responsible for indirect losses arising from cancellation, including missed appointments, lost earnings, or third-party costs, except where liability cannot lawfully be excluded.

Liability and Service Limitations

We take reasonable care when carrying out every man and van service, but our liability is limited to the extent permitted by law. Customers are responsible for ensuring that items are properly packed, labelled, and ready for transit. Fragile items, electronics, glass, artwork, mirrors, antiques, and other delicate goods should be adequately protected by the customer unless we have expressly agreed in writing to provide packaging or special handling. We are not liable for damage caused by poor packing, inherent defects, pre-existing weakness, or normal wear and tear.

We will use reasonable skill and care in handling goods, but we are not responsible for loss or damage caused by inaccurate instructions, unsuitable access, defective property, overloading by the customer, or failure to disclose important information. If our staff are asked to move items that are excessively heavy, unstable, hazardous, or difficult to access, we may refuse to do so. The customer must ensure that all routes, entrances, stairways, and surfaces are safe and suitable for the service. Any damage to property caused by unsafe conditions not disclosed in advance may be excluded from liability.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law. Subject to that, our total liability for loss or damage arising from the service will generally be limited to the amount paid or payable for the specific booking, unless a different limit is required by law or agreed in writing. We do not accept responsibility for consequential or indirect losses, including business interruption, loss of profit, or loss of opportunity.

If any item is lost or damaged while in our care, you must notify us as soon as reasonably possible and provide evidence of the issue, including photographs if available. Claims should be made promptly so that the matter can be investigated. We may request proof of value, purchase receipts, or other supporting information before considering a claim. No claim will be accepted if the item was packed by the customer and the damage is consistent with inadequate packing rather than mishandling.

Waste Regulations

Where the service involves removal of unwanted items, the customer must be clear whether goods are to be transported for reuse, donation, recycling, or disposal. We only transport and dispose of waste in accordance with applicable UK waste regulations. Customers must not include hazardous waste, gas bottles, asbestos, chemicals, oils, clinical waste, or any other controlled material unless this has been expressly agreed in advance and can be handled lawfully. We reserve the right to refuse any waste that is prohibited, unsafe, or not properly described.

If items are treated as waste, the customer may remain responsible for providing accurate information about the nature of the waste and for ensuring that it is presented in a lawful way. We may require additional details or photographs before accepting any load that appears to contain waste rather than reusable household goods. When applicable, waste transfer documentation or related records may be completed in accordance with legal requirements. Customers must cooperate with any information requests needed for compliance.

It is the customer’s responsibility to ensure that no illegal dumping, fly-tipping, or improper disposal occurs through the booking of our van and man service. We will not knowingly transport items intended for unlawful disposal. If we are asked to remove items from a property and it is later found that they were misdescribed, contaminated, or mixed with restricted waste, the customer may be liable for any resulting costs, penalties, or clean-up expenses arising from the inaccurate declaration.

Customer Responsibilities

Customers must ensure that they have the legal right to move the goods and that no item is stolen, dangerous, or subject to a restriction preventing transport. You are responsible for disconnecting appliances unless we have agreed otherwise, and for protecting floors, walls, door frames, and access points where necessary. If disassembly or reassembly is requested, it will be carried out only if safe and within the scope of the booking. We do not accept responsibility for items that cannot be moved because of size, weight, or access limitations not disclosed before the job.

The customer should be present, or have an authorised representative present, during loading and unloading unless agreed otherwise. Any special instructions should be given before the service begins. If you ask us to leave items unattended, place them in a particular room, or hand them over to a third party, you do so at your own risk unless we have agreed to a different arrangement in writing. Our staff may refuse instructions that are unsafe, unlawful, or inconsistent with the agreed service.

Insurance, Force Majeure, and General Terms

We may hold appropriate insurance for the nature of our services, but insurance is not a guarantee that every loss will be covered. Any claim will be assessed in line with these terms, the policy conditions, and applicable law. Customers are encouraged to arrange their own insurance for valuable or unusual items where appropriate. Nothing in this agreement creates a duty to insure goods unless we have expressly agreed to do so in writing.

We are not liable for failure or delay caused by events beyond our reasonable control. This may include extreme weather, road closures, strikes, civil disorder, fire, flood, pandemic-related disruption, or acts of public authorities. If a force majeure event occurs, we will use reasonable efforts to notify the customer and resume the service as soon as practicable. If performance becomes impossible, either party may terminate the affected booking without further liability, save for payment due for work already completed.

Any failure by us to enforce a right under these terms does not mean that the right has been waived. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. These terms represent the whole agreement between the parties for the relevant booking and override any previous discussion, statement, or informal arrangement unless confirmed in writing.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising from the service, except where mandatory law provides otherwise. By booking with Man And Van Charlton, the customer agrees that this legal framework applies regardless of where the booking was made or where the goods are collected and delivered within the UK.

These terms are written to support a clear and lawful relationship between the customer and the service provider. They are designed to protect both sides while allowing a flexible and efficient man and van arrangement. If a booking is made on behalf of another person, the person making the booking confirms that they are authorised to agree to these terms and to accept responsibility for payment and communications relating to the service.